Kuci Design

i. Telephone lines are open 9am to 6pm Monday to Saturday ii. Our display room is open 12pm to 4pm Monday to Friday. iii. Alternative viewing times by appointment only. Please call to arrange

Choose the necessary brick slip box size or furniture item and click the Add to Cart option. Once you are ready to checkout click on your cart and select the correct quantity, before selecting the Pay option. You can make payment via the following methods ; i. Via our online shop using credit & debit cards or via your paypal account ii. Over the telephone by calling us direct on 0333 577 2015 (09:00-19:00 Mon to Sat) iii. Online Invoice or Bank Tranfer - please call or email us for an invoice for online payment or bank transfer Please note we DO NOT store customers debit and credit card information.

No, all listed prices exclude VAT and this will be added during checkout at the UK Standard rate. Please note you will have chance to review the total cost before making payment during the checkout process

Yes, collections can be made from our premises in Dronfield

If you are under the age of 16 you must advise your parent or guardian of the Kuci Design Terms and Conditions before you use this website. We do reserve the right to only accept orders from those over the age of 18.

Yes we have a small display room in North Derbyshire which you can visit for brick slips and furniture. Opening times are detail at the top of the page and the Address is ​ Unit 2C, Callywhite Lane, Dronfield, S18 2XR

Yes, that's not a problem. Please contact us via email or phone after purchase and we will be happy to arrange delivery for a day that suits your availability.

Yes we do, though transport costs vary depending on where you are within the UK and the Republic of Ireland. The delivery options and costs are detailed when you select checkout from the online shop. For more information on deliveries please visit our Delivery Information page or contact our customer services team Please also be assured that we aim to keep delivery costs to a minimum and regularly review to ensure that is still the case.

Yes we do, please contact us directly to discuss cost and delivery lead times.

Economy delivery should be completed within 3-5 days. However for a small additional charge, there is a next working day option available

Yes, that's not a problem. Please contact us via email or phone after purchase and we will be happy to arrange delivery for a day that suits your availability.

For parcels, you will receive an email and/or text on the day of delivery with a 1 hour delivery window. If you are unavailable at this time, a link will be provided which you can re-arrange delivery. If you are not available at the time of delivery, our couriers will try to leave your order with a neighbour if possible, but if not, will leave a card to inform you of the delivery attempt and of the location of your parcel. For Brick slip and Pallet orders delivery will generally be between 9am and 5pm, though on the day of delivery our Customer Services Team can give you a 2 hour window What if I receive an incorrect item? Please contact our Customer Care team within 48 hours of receipt and we will rectify this for you.

Parcels can be returned at your own cost, though we strongly recommend you obtain a certificate of postage from the Post Office as we are responsible for your parcel only once it has been received into our warehouse, and that you arrange appropriate insurance. Items lost in transit will not be treated as returned. ​ (For Brick slip returns, please see the Brick slips Questions at the bottom of the page) Alternatively, we can arrange a courier to collect your unwanted items from you at an additional cost. Please call our Customer Services team for further assistance on 0333 577 2015 or email info@kucidesign.co.uk.

We cannot be held liable for the loss of returned goods arranged by the customer. We recommend using a signed for service for returns to avoid any possible disappointment. Please make sure you keep your returns receipt as your proof of postage as we are responsible for your parcel only once it has been received into our warehouse. Items lost in transit will not be treated as returned. For returns arranged by Kuci Design, we will liaise directly with the Haulier/Courier once collection has been made from the customer

Please contact our Customer Care team within 48 hours of receipt and we will dispatch a replacement or refund the price of the item and any costs incurred in sending the item.

We have put together a hints and tips guide which can be accessed by clicking here > Brick Slip Fitting Guide. If you require further help or advice please feel free to contact us

We recommend using flexible tile adhesive and you should allow a period of 24-36 hours before applying the mortar. If you plan to fit near a fire or log burner, use heat resistant flexible adhesive

As the majority of our brick slips are handmade, they can vary in size and are therefore not always suitable with tracking systems. Cement backer boards can be used to offer guidance on course lines if required.