Frequently Asked Questions
What are your opening hours?
i. Telephone lines are open 9am to 7pm Monday to Saturday
ii. Our display room is open 10am to 4pm Monday to Friday.
iii. Alternative viewing times, including Saturday's are available by appointment only. Please call or email to arrange
How can I make a purchase?
Choose the necessary brick slip box size or furniture item and click the Add to Cart option. Once you are ready to checkout click on your cart and select the correct quantity, before selecting the Pay option. You can make payment via the following methods ;
i. Via our online shop using credit & debit cards or via your paypal account
ii. Over the telephone by calling us direct on 0333 577 2015 (09:00-19:00 Mon to Sat)
iii. Online Invoice or Bank Tranfer - please call or email us for an invoice for online payment or bank transfer
Please note we DO NOT store customers debit and credit card information.
Do the prices quoted include VAT?
No, all listed prices exclude VAT and this will be added during checkout at the UK Standard rate. Please note you will have chance to review the total cost before making payment during the checkout process
Do you deliver to anywhere in the UK?
Yes we do, though transport costs vary depending on where you are within the UK and the Republic of Ireland. The delivery options and costs are detailed when you select checkout from the online shop. For more information on deliveries please visit our Delivery Information page or contact our customer services team
Please also be assured that we aim to keep delivery costs to a minimum and regularly review to ensure that is still the case.
Do you deliver outside of the UK?
Yes we do, please contact us directly to discuss cost and delivery lead times.
Can I view the products before I buy?
Yes we have a small display room in North Derbyshire which you can visit for brick slips and furniture. Opening times are detail at the top of the page and the Address is
Can I collect my order if I live locally?
Yes, collections can be made from our premises in Dronfield
When can I expect my goods to be delivered?
Economy delivery should be completed within 3-5 days. However for a small additional charge, there is a next working day option available
Can I arrange for delivery on a specific day?
Yes, that's not a problem. Please contact us via email or phone after purchase and we will be happy to arrange delivery for a day that suits your availability.
Do you offer discounts for large/significant orders?
Our prices are already extremely competitive, but if you have a large project please feel free to contact us to discuss the possibility
of a discount.
Is there an age limit to purchase?
If you are under the age of 16 you must advise your parent or guardian of the Kuci Design Terms and Conditions before you use this website. We do reserve the right to only accept orders from those over the age of 18.
What if I’m not at home when you deliver?
For parcels, you will receive an email and/or text on the day of delivery with a 1 hour delivery window. If you are unavailable at this time, a link will be provided which you can re-arrange delivery. If you are not available at the time of delivery, our couriers will try to leave your order with a neighbour if possible, but if not, will leave a card to inform you of the delivery attempt and of the location of your parcel.
For Brick slip and Pallet orders delivery will generally be between 9am and 5pm, though on the day of delivery our Customer Services Team can give you a 2 hour window
What if I receive an incorrect item?
Please contact our Customer Care team within 48 hours of receipt and we will rectify this for you.
What if an item is faulty?
Please contact our Customer Care team within 48 hours of receipt and we will dispatch a replacement or refund the price of the item and any costs incurred in sending the item.
How do I return or exchange an item?
Parcels can be returned at your own cost, though we strongly recommend you obtain a certificate of postage from the Post Office as we are responsible for your parcel only once it has been received into our warehouse, and that you arrange appropriate insurance. Items lost in transit will not be treated as returned.
(For Brick slip returns, please see the Brick slips Questions at the bottom of the page)
Alternatively, we can arrange a courier to collect your unwanted items from you at an additional cost. Please call our Customer Services team for further assistance on 0333 577 2015 or email firstname.lastname@example.org.
What if my return gets lost in the post?
We cannot be held liable for the loss of returned goods arranged by the customer. We recommend using a signed for service for returns to avoid any possible disappointment. Please make sure you keep your returns receipt as your proof of postage as we are responsible for your parcel only once it has been received into our warehouse. Items lost in transit will not be treated as returned.
For returns arranged by Kuci Design, we will liaise directly with the Haulier/Courier once collection has been made from the customer
Specific Brick Slips Questions
Can I alter the ratio of a brick slip blend?
Absolutely, if you like a blend, but would prefer more or less of a particular colour just contact us either before or after you have placed the order and we will be delighted to amend the ratio for you.
What is the size of the brick slips?
Approximate size of each brick slip tile will vary between ranges. When you click into a product it will advise of the approximate size on the product page
Can you offer any fitting advice?
We have put together a hints and tips guide which can be accessed by clicking here > Brick Slip Fitting Guide.
If you require further help or advice please feel free to contact us
What do I use to fix the tiles to the wall?
We recommend using flexible tile adhesive and you should allow a period of 24-36 hours before applying the mortar. If you plan to fit near a fire or log burner, use heat resistant flexible adhesive
Once the mortar has been applied, how long should I leave before fixing fittings such as mirrors and pictures etc?
We recommend leaving a period of 7 days to allow the Mortar to cure. It can take up to 28 days for the mortar to cure completely, but 7 days should be enough for the mortar to gain it's full strength
Are your brick slips images on your website genuine?
Yes, all images on the website are either genuine customer images or images taken by Kuci Design in order to illustrate what can be achieved using the products available from our website.
How do I achieve the same look on your website images?
You will need to consider such things as the lighting (both natural and unnatural), the fitting, the colour of the mortar and the style of pointing used. If you are unsure of the colour or style we strongly recommend ordering a sample in advance of larger orders. Likewise if you need any help or advice on mortar and/or fitting please contact us and we will do our best to assist you
Can I buy matching corners?
Yes, we can supply corners for any of the brick tile colours or blends that we sell. These can be ordered via on the individual production page via the box size drop down. The corners are a mixture of one and two piece depending on the product, so please contact us via phone or email for further information if you require further clarity
How do I measure my wall to establish the quantity of corners I require?
We sell corners by the linear metre. Simply edge of the the wall that you require corners for from top to bottom or left to right
Do all the brick slips have perfect square sides and a uniform shape?
No. The moulds used to produce the brick slips have been purposely designed to provide the rustic ‘olde world’ look. However once mortared the brick slips WILL look amazing when fitted correctly and the fact that they do not have square sides significantly improves the visual look.
If I order a sample, how long will it take to receive this?
Samples are dispatched within 2 working days, with delivery between 2 and 3 working days. However for a small additional cost next day delivery is available if ordered before 10am
How many slips are in a sample?
We can provide two different sizes of samples. A small sample pack of 3 slips for £2.99 or a large sample pack of 6 slips for £4.79.
Can I return a brick slip order once it's been delivered?
Orders can be returned, however in order to receive a full product refund the brick slips must be of the condition to be resold.
The original delivery cost will not be refunded and any return costs will also be deducted from from the refund