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Frequently Asked Questions
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What are your opening hours?i. Telephone lines are open 9am to 6pm Monday to Saturday ii. Our display room is open 12pm to 4pm Monday to Friday. iii. Alternative viewing times by appointment only. Please call to arrange
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How can I make a purchase?Choose the necessary brick slip box size or furniture item and click the Add to Cart option. Once you are ready to checkout click on your cart and select the correct quantity, before selecting the Pay option. You can make payment via the following methods ; i. Via our online shop using credit & debit cards or via your paypal account ii. Over the telephone by calling us direct on 0333 577 2015 (09:00-19:00 Mon to Sat) iii. Online Invoice or Bank Tranfer - please call or email us for an invoice for online payment or bank transfer Please note we DO NOT store customers debit and credit card information.
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Do the prices quoted include VAT?No, all listed prices exclude VAT and this will be added during checkout at the UK Standard rate. Please note you will have chance to review the total cost before making payment during the checkout process
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Can I collect my order if I live locally?Yes, collections can be made from our premises in Dronfield
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Is there an age limit to purchase?If you are under the age of 16 you must advise your parent or guardian of the Kuci Design Terms and Conditions before you use this website. We do reserve the right to only accept orders from those over the age of 18.
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Can I view the products before I buy?Yes we have a small display room in North Derbyshire which you can visit for brick slips and furniture. Opening times are detail at the top of the page and the Address is ​ Unit 2C, Callywhite Lane, Dronfield, S18 2XR
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Can I arrange for delivery on a specific day?Yes, that's not a problem. Please contact us via email or phone after purchase and we will be happy to arrange delivery for a day that suits your availability.
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Do you deliver to anywhere in the UK?Yes we do, though transport costs vary depending on where you are within the UK and the Republic of Ireland. The delivery options and costs are detailed when you select checkout from the online shop. For more information on deliveries please visit our Delivery Information page or contact our customer services team Please also be assured that we aim to keep delivery costs to a minimum and regularly review to ensure that is still the case.
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Do you deliver outside of the UK?Yes we do, please contact us directly to discuss cost and delivery lead times.
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When can I expect my goods to be delivered?Economy delivery should be completed within 3-5 days. However for a small additional charge, there is a next working day option available
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Can I arrange for delivery on a specific day?Yes, that's not a problem. Please contact us via email or phone after purchase and we will be happy to arrange delivery for a day that suits your availability.
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What if I’m not at home when you deliver?For parcels, you will receive an email and/or text on the day of delivery with a 1 hour delivery window. If you are unavailable at this time, a link will be provided which you can re-arrange delivery. If you are not available at the time of delivery, our couriers will try to leave your order with a neighbour if possible, but if not, will leave a card to inform you of the delivery attempt and of the location of your parcel. For Brick slip and Pallet orders delivery will generally be between 9am and 5pm, though on the day of delivery our Customer Services Team can give you a 2 hour window What if I receive an incorrect item? Please contact our Customer Care team within 48 hours of receipt and we will rectify this for you.
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How do I return or exchange an item?Parcels can be returned at your own cost, though we strongly recommend you obtain a certificate of postage from the Post Office as we are responsible for your parcel only once it has been received into our warehouse, and that you arrange appropriate insurance. Items lost in transit will not be treated as returned. ​ (For Brick slip returns, please see the Brick slips Questions at the bottom of the page) Alternatively, we can arrange a courier to collect your unwanted items from you at an additional cost. Please call our Customer Services team for further assistance on 0333 577 2015 or email info@kucidesign.co.uk.
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Will the delivery driver bring my goods inside my home?Unfortunately not, as the delivery drivers will not be insured to strip down the pallet and take the goods into your home, as they would be responsible for any damage to the products or your home in the event of an accident. Strictly speaking, delivery is kerbside only, with the customer expected to take the goods responsibility of the goods, once they have signed for the pallet. However if asked nicely the vast majority of drivers would be willing to wheel the pallets somewhere safe (driveway etc) if it possible (accessible, not a shale drive etc)
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What if my return gets lost in the post?We cannot be held liable for the loss of returned goods arranged by the customer. We recommend using a signed for service for returns to avoid any possible disappointment. Please make sure you keep your returns receipt as your proof of postage as we are responsible for your parcel only once it has been received into our warehouse. Items lost in transit will not be treated as returned. For returns arranged by Kuci Design, we will liaise directly with the Haulier/Courier once collection has been made from the customer
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What if an item is faulty?Please contact our Customer Care team within 48 hours of receipt and we will dispatch a replacement or refund the price of the item and any costs incurred in sending the item.
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Can you offer any fitting advice?We have put together a hints and tips guide which can be accessed by clicking here > Brick Slip Fitting Guide. If you require further help or advice please feel free to contact us
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What do you stick brick slips on with?We recommend using flexible tile adhesive and you should allow a period of 24-36 hours before applying the mortar. If you plan to fit near a fire or log burner, use heat resistant flexible adhesive
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Can your brick slips be used with tracking systems?As the majority of our brick slips are handmade, they can vary in size and are therefore not always suitable with tracking systems. Cement backer boards can be used to offer guidance on course lines if required.
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Where do you start brick slips?We recommend starting with the external corners, if you require them, if not, then start at the bottom- in the centre. Use an adhesive trowel to spread a cm on the wall, and apply it to each tile before pressing firmly on the wall with slight movement to make it stick nicely, and insert the required amount of spacers in between
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Are brick slips worth it?Brick slips are less expensive to transport, and simpler and faster to install compared to their traditional counterparts. Additionally, brick slips are long lasting and can withstand extreme temperatures, making them a great choice for both internal and external applications.
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What is the best way to cut brick slips?You can cut brick slips using a standard electric tile cutter or mitre saw. Kuci Brick slips are approximately 15-16mm thick and as a result most tile saws will be able to cut them, as long as the right blade and cutting depth are selected.
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Are brick slips easy to install?Yes brick slips are simple and easy to install. The main principles of installation are the same as standard tiles. A rapid setting adhesive is used to glue the brick slips to a suitably chosen substrate, with a 10 mm joint recommended
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How much adhesive do I need for brick slips?Adhesive coverage will vary depending on brand. If you order our Larsen adhesive you should be able to fit 4.5m2 (depending on usage thickness and wastage)
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What size gap between brick slips?10mm is the usual size of the mortar joint on brickwork in the UK, as this is the optimal point of strength, however, with brick tiles, you don't have to keep to this. Most people tend to keep to 10mm to replicate the look of a brick wall, but if you prefer larger joints and more mortar that's fine too Additionally we may want to have a bigger joint if you are using brick slips in a small area and by extending the joint slightly, it means eradicating the need for small cuts etc
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What mortar for brick slips?The hard way would be to mix a semi dry sand and cement mortar and to apply this with a trowel. Whilst this method can cost less in materials, it is much more labour intensive and requires significant patience. The easy way to point a brick slip wall is to use our bagged lime based mortar, which can be applied with a pointing gun or pointing bag
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Should I seal brick slips before pointing?Whilst not mandatory, seal the brick slips will offer a level of protection and make them easier to clean. If you plan to seal them, doing this before the pointing will also help protect the brick slips from being stained with pointing mortar residue. It's important that you obtain a matt sealant (unless you want a gloss finish of course) and always test the sealant on an offcut or unused piece and leave for 24 hours, before applying to the wall, so you can confirm the finish is as desired
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Can you do brick slips yourself?Yes you can. Brick Slips are easy to install and are perfect for DIY enthusiasts. As our brick slips have a rustic appearance any slight mistakes are usually not noticeable. Brick Slips are one of the best way to add character to your home by creating a stunning feature wall
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Do you grout brick slips?Using bricks slips requires the individual units to be joined together. Traditional mortar Is workable and dense, so it creates a solid and stable joint. This can be applied with a pointing gun or point bag We would not recommend using grout instead of mortar for brick slips
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Can you use sand and cement for brick slips?While sand-cement mixes are robust and can be used on brick slips, they are rigid and have the potential for moisture issues make. Therefore we recommend using a lime mortar for pointing brick slips.
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Can a tiler do brick slips?Yes, a tiler can fit brick slips. Brick slips are essentially a thin cut of brick that can be applied to a wall like a tile. However check with the tiler (or tradesman) that he comfortable pointing the brick slips. Many tilers are, but some have not used mortar before and may be reluctant to point!
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Are brick slips easy to clean?
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Should I seal the surface with PVA before fitting brick slips?Its recommended to use PVA primer to seal the substrate before fitting brick slips. Using a wire brush it is advised that all loose debris and dust is removed from the substrate. Once clean and dry use a PVA primer by mixing 1 part PVA with 4 parts water.
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Can you put brick slips on plaster?Yes! You can apply brick slips on to plaster board using a rapid setting adhesive, as long as the Plasterboard is stable Most adhesive manufacturers recommend applying brick slips directly on to dry board.
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Can you put brick slips over brick?
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How many brick slips can be laid in a day?
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Do brick slips need sealing?
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How do you seal a brick slip?If you choose to seal your brick slips in order to protect from absorbing water, simply paint the sealant onto your slips and mortar once completely dry from installation (this could be up to 2 week). The sealant will soak into the brick slips, and dry out in a couple of days to end up with a complete barrier against water. Its important to always test your sealant against an unused slip or offcut and leave for 24 hours before applying to wall to ensure you have purchased the correct sealant
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Can you fix brick slips to plywood?Using a rapid setting brick slip adhesive, you can adhere them to most surfaces. The most common are plasterboard, cement board and masonry. However we don't recommend tiling onto Plywood, OSB or MDF as they are substrates that could weaken over time
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Can you stick brick slips to MDF?Using a rapid setting brick slip adhesive, you can adhere them to most surfaces. The most common are plasterboard, cement board and masonry. However we don't recommend tiling onto Plywood, OSB or MDF as they are substrates that could weaken over time
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Can you stick brick slips to wood?Brick slips can be used on all manner of structures and systems, including steel, wood, plaster, etc.
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What are the defects of brick slips?If they are not fitted properly, they could start to crumble, fall off or crack. Which is why we recommend using our Rapid Setting Adhesive which has been specifically designed for Brick Slips.
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Do you need planning permission for brick slips?Internal Application For the interior of homes or buildings, the installation of brick slips usually doesn’t require planning permission. It’s typically seen as cosmetic – similar to changing wallpapers or painting. However, always ensure that any interior changes still meet local building regulations, especially concerning safety or your landlord. External Application If you’re considering brick slips for the external façade of your home or building, the scenario might call for more scrutiny. Changing the external appearance of a building can sometimes require planning permission, especially if: 1. Your building is listed or in a conservation area. 2. The change is deemed a drastic deviation from the existing appearance. 3. Local regulations have specific guidelines about façade changes. It’s always prudent to consult with your local council or planning authority before making significant external changes, including installing brick slips.
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Can you use brick slips for a patio?This can be a great way to add a unique and rustic touch to your home. However we do not recommend installing our brick slips as an alternaitve flooring as they have not been 'stress tested' for walking etc
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Are brick slips dusty?Because the surface of the slips are made to look and feel like a real brick (textured and porous), they can get collect dust and dirt over time. We have created the following cleaning guide to help with maintenance and you could also seal them with a matt sealant post fitting if you prefer https://www.kucidesign.co.uk/single-post/how-do-i-clean-brick-slips
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Are brick slips flammable?No, brick slips are not flammable. Thanks to the materials and manufacturing process, brick slips pose minimal risks with flammability and combustibility. In addition to this all our brick slips have been laboratory tested and certified against heat/fire
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Are brick slips sustainable?If sustainability is a top priority for you, then brick slips are perfect as they require less raw material, energy and produce significantly less missions to manufacture than traditional bricks
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How thick are brick slips?Our brick slip vary per model from 15mm - 17mm in thickness.
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How many brick slips per m2?Depending on the product, half a m2 of brick slips is between 27-30 in total
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What is the difference between brick slips and brick tiles?Brick Slips and Brick Tiles are usually the same product, however due to their rising popularity they have developed the two names. Brick Slips or Slip Bricks are the more traditional name given to the product * However sometimes a brick looking porcelain tile may use the Brick Tiles name
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Can you use brick slips in a bathroom?Yes, brick slips can be used in the bathroom, however if they are likely to get we (i.e behind a shower) we would recommend sealing both the brick slips individually before fitting and the brick slips and mortar post fitting to offer more protection
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How do you attach brick slips to a wall?The brick slips are fitted to the wall using a rapid setting tile adhesive
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Can I alter the ratio of a brick slip blend?In some cases we may be able to customise the blend for you. Please contact us either before or after you have placed the order and we will be delighted to advise if we can do this for your chosen product
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Are you brick slips cut from bricks?No, all our brick slips are made from clay or concrete moulds. For more information please see the What are Brick Slips article or contact us direct.
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Are your brick slips images on your website genuine?Yes, all images are customer images to illustrate what can be achieved using the products available from our website. The vast majority of these can be seen on social media posted by the customers themselves We also recommend obtaining a sample so you can see the colour, texture and style in your own environment and use this along with the finished images, to ensure you purchase the perfect brick slip for you
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How do I achieve the same look on your website images?You will need to consider such things as the lighting (both natural and unnatural), the fitting, the colour of the mortar and the style of pointing used. If you are unsure of the colour or style we strongly recommend ordering a sample in advance of larger orders. Likewise if you need any help or advice on mortar and/or fitting please contact us and we will do our best to assist you.
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Can I buy matching corners?Yes, we can supply corners for any of the brick tile colours or blends that we sell. These can be ordered on the individual production page via the box size drop down. The corners come as an L shape and need to be fitted alternatively to ensure a stagger joint. Please contact us via phone or email for further information if you require further clarity.
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How do I measure my wall to establish the quantity of corners I require?We sell corners by the linear metre. Simply measure the edge or edges of the the wall that you require corners for from top to bottom or left to right.
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How long will it take to receive a Brick Slip Sample?Brick Slip Samples are dispatched within 2 working days, with delivery between 2 and 3 working days. However for a small additional cost next day delivery is available if ordered before 10am. ​
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How many slips are in a Brick Slip Sample?Our brick slips samples are 3 slips and the cost is £3.59
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What are Brick Slips?Brick slips are specially manufactured tiles which when installed have the appearance, colour and texture of a real brick wall. ​ Brick slips can also be called a wide variety of names, including slip bricks, brick cladding, brick slips cladding, brick tiles, thin bricks and brick veneers. ​ If you're looking for a quick and cost efficient way to create a rustic interior feature wall or to clad the exterior of your home in brick, then brick slips are just what you're looking for ​ Brick Slips are used to look like full bricks, but without the need of actually using full size bricks, hence saving both space and money
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How Are Brick Slips Made?There are a different ways to manufacturer brick slips ​ Reclaimed Brick Slips ​ These are made from cutting the front of reclaimed bricks. However as some older brick styles have become harder to obtain, due to the labour intensive nature of producing the slips and as the bricks are often very old and break whilst cutting, the cost of Reclaimed brick slips has made them less and less cost effective Clay Brick Slips Traditionally bricks are made using clay and this is a popular method of making moulded brick slips too. Clay Slip Bricks tend to be better priced than reclaimed brick slips, but can be limited in colour range and style ​ Cast Brick Slips Cast brick slips are made from concrete, which enables a large range of colours and blends to be offered and because they're made using concrete, they're durable, can be used both indoors and outdoors and are also heat resistant Once fitted on the wall and pointed up, the brick slips look like real brick and are usually slightly cheaper than Clay Brick slips. ​ Kuci Design offer a mixture of both Clay and Concrete brick slips, so if you have a preference please feel free to contact us to discuss further. However the vast majority of our customers choose based on the finished look rather than the material they are made from.
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Do I need to seal Brick Slips?The majority of people do not use a sealant as the rustic and textured style is why they chose brick slips in the first place and they are highly durable, so sealing them is not a must. However, if they are to be used in a environment where frequent cleaning will be required (behind a hob etc), or if you just have a clean freak in your house, it might be best to apply an appropriate sealant to protect the brick slip surface and to make them easier to clean. Likewise an untreated slip brick can absorb liquid fairly easily due to their porous nature. so if you are planning to use them externally or behind a sink for example, it's also best to seal the brick slips. However whatever sealant you buy, make sure to test it on an unused slip or offcut and leave for 24 hours prior to applying to the wall, to make sure you have purchased the correct sealant that gives you the desire finished
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How do I fit Brick Slips?At a very high level, the individual slips are fitted to the wall using tile adhesive, allowing for 10mm spaces between them. A piping gun or piping bag is then used to mortar the gaps between the slips (this is called pointing), before using a jointing tool to compress the mortar and remove any voids/air pockets. Then as the mortar has dried apply a wire brush to remove any excess. ​ We offer a more detailed Brick slip fitting guide via this link and youtube offers a wide range of fitting videos. ​ The key to fitting brick slips (like most DIY jobs) is the preparation. Laying out the slips prior to fitting is recommended, especially for multi coloured blends and it's vital to ensure you have the right tools and materials ready and available before you start.
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